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A New Chapter in WEM: Verint and Calabrio Merge

    The Verint–Calabrio merger ends Calabrio’s run as the last major independent WEM provider and signals a new chapter, combining Verint’s AI automation with Calabrio’s WEM expertise to reshape workforce engagement for human and digital agents.

    Start Unlocking the Incremental Value of a WFO Suite

      Wouldn’t it be great if an agent with only 2 minutes left on their shift doesn’t get routed a complaint call that will likely take at least 5 minutes to resolve. Wouldn’t it be great if an agent whose recent evaluations show they are struggling with upsell calls doesn’t get routed a qualified lead only to fail again.