Key Takeaways from Zendesk’s AI Summit 2024
Zendesk recently hosted its exclusive AI Summit in New York City, an apply-to-attend event showcasing its latest in AI-powered customer service technology. Here’s our top takeaways from the event.
Takeaways From NICE’s Analyst Event in Zambia
NICE’s recent Analyst Event in Zambia presented a unique moment in the company’s history, especially with CEO Barak Eilam’s upcoming departure at the end of the year. Despite rumours of…
Why Disruption is Essential to Address Modern Customer Needs
Innovation is the lifeblood of progress, and while it might sound challenging, disruption is the secret ingredient that turns ordinary ideas into extraordinary breakthroughs.
The Importance of Knowing Your Customer: How Personal Touches Drive Buying Decisions
In today’s ultra-competitive marketplace, personalization isn’t just a smart marketing move—it’s the magic ingredient that should be added to every interaction.
Simon Joins CX Today on Big CX News Roundup
London, UK (April 5th, 2024): Actionary Ltd, the unique advisory service provider for businesses leveraging industry insights to help make better investment decisions joins an esteemed panel of analysts on the…
Getting Gartner to Play for Pay
Being a Gartner Magic Quadrant leader is incredibly valuable. Just pay to play by subscribing to their research, complete the survey, make sure you have enough customer reviews posted on G2 and then hound the analysts into agreeing your “baby” is the prettiest, or at least not the ugliest.
The Cognitive Cost of Poor Leadership
In the business world, we often overlook how leadership styles impact the mental load of employees. Poor leadership triggers an inevitable response.
Natural Language Interfaces: Pioneering a User-Centric Revolution in Data Accessibility
Natural Language Interfaces (NLIs) are spearheading a paradigm shift in how we interact with technology. Gone are the days of users struggling to navigate complex applications; NLIs are flipping the…
Research Infused Product Management Is Powering New Levels of Innovation
Combining leading research with the evolving principles of agile development is changing the game. In an era where market dynamics shift quickly, the field of product management is undergoing an…
Embracing the “Work From Anywhere” Era: The Importance of the Third Space
In recent years, the way we work has undergone a remarkable transformation. The traditional office, once the epicenter of productivity, has evolved into a more flexible and adaptable concept. The…