October 27, 2025
Sprinklr demonstrates a mastery of deep listening based on social roots to provide extra care, extra empathy and extra understanding in CX engagements with its Unified CXM platform.
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October 3, 2025
Zoomtopia 2025 provided an endless parade of new capabilities creating quite the buzz in the industry. However, features aren't the real story. Zoom is poised for unstoppable and disruptive momentum.
March 31, 2025
AI has officially moved from buzzword to battleground. Every major player including AWS, Microsoft, RingCentral and Zoom used the event to show off AI-powered innovations in customer and employee experience. Some of it is…
November 8, 2024
Zendesk recently hosted its exclusive AI Summit in New York City, an apply-to-attend event showcasing its latest in AI-powered customer service technology. Here’s our top takeaways from the event.
November 27, 2023
Natural Language Interfaces (NLIs) are spearheading a paradigm shift in how we interact with technology. Gone are the days of users struggling to navigate complex applications; NLIs are flipping the script, enabling applications to…
November 12, 2023
In the dynamic landscape of today’s business world, the term “disruption” has transcended from a mere buzzword to a fundamental principle driving innovation. Progressive companies, those at the forefront of change, understand that disruption…
November 2, 2023
Loyalty management has moved on from the days of rewards and campaigns offered by your local supermarket. It’s now a fundamental component of a successful customer experience strategy for both business and consumer buyers.…
October 24, 2023
CMO's are more technical, strategic leaders that help the c suite work better together. The evangelist on stage and a leader who inspires the company team. It's the era of the Super CMO.