Sprinklr Delivers the Feel-Good Factor at Its Unifiers Event
Sprinklr demonstrates a mastery of deep listening based on social roots to provide extra care, extra empathy and extra understanding in CX engagements with its Unified CXM platform.
Zoom’s Got a Superpower That’s Even Better Than Flying
Zoomtopia 2025 provided an endless parade of new capabilities creating quite the buzz in the industry. However, features aren’t the real story. Zoom is poised for unstoppable and disruptive momentum.
Why UCaaS Conversations Are Essential to VoC Programs
Internal knowledge about customer engagements is fragmented across departments. AI makes it feasible to analyze UCaaS-enabled conversations at scale to understand how teams interpret, discuss, and act upon customer-related issues.
Enterprise Connect 2025 Proves AI Momentum But Raises New Questions for Buyers
AI has officially moved from buzzword to battleground. Every major player including AWS, Microsoft, RingCentral and Zoom used the event to show off AI-powered innovations in customer and employee experience. Some of it is genuinely impressive.
The Importance of Knowing Your Customer: How Personal Touches Drive Buying Decisions
In today’s ultra-competitive marketplace, personalization isn’t just a smart marketing move—it’s the magic ingredient that should be added to every interaction.
Natural Language Interfaces: Pioneering a User-Centric Revolution in Data Accessibility
Natural Language Interfaces (NLIs) are spearheading a paradigm shift in how we interact with technology. Gone are the days of users struggling to navigate complex applications; NLIs are flipping the…
The Compassionate Connection: Translate Genuine Care to Customer Loyalty
In a market where every brand is under scrutiny, showing genuine care for customers is a necessity, not a choice. It’s the cornerstone for building trust, nurturing long-term loyalty, and…
Loyalty Is the Missing Link in Customer Experience
Loyalty management has moved on from the days of rewards and campaigns offered by your local supermarket. It’s now a fundamental component of a successful customer experience strategy for both…
Voice of the Customer Programs Need to Become Proactive
Everyone has some form of feedback program in place. Most, however, are to put it politely “lacking in sophistication and provide little if any value”. I am perplexed that in…
The $12 Trillion Experience Economy Opportunity
The global experience economy is projected to reach $12 trillion by 2028, up from $5.2 trillion in 2019. It’s time for your technology to realize this potential. In the last…