Takeaways From NICE’s Analyst Event in Zambia
NICE’s recent Analyst Event in Zambia presented a unique moment in the company’s history, especially with CEO Barak Eilam’s upcoming departure at the end of the year. Despite rumours of…
Voice of the Customer Programs Need to Become Proactive
Everyone has some form of feedback program in place. Most, however, are to put it politely “lacking in sophistication and provide little if any value”. I am perplexed that in…