The Cognitive Cost of Poor Leadership
In the business world, we often overlook how leadership styles impact the mental load of employees. Poor leadership triggers an inevitable response.
Natural Language Interfaces: Pioneering a User-Centric Revolution in Data Accessibility
Natural Language Interfaces (NLIs) are spearheading a paradigm shift in how we interact with technology. Gone are the days of users struggling to navigate complex applications; NLIs are flipping the…
Embracing the “Work From Anywhere” Era: The Importance of the Third Space
In recent years, the way we work has undergone a remarkable transformation. The traditional office, once the epicenter of productivity, has evolved into a more flexible and adaptable concept. The…
Voice of the Customer Programs Need to Become Proactive
Everyone has some form of feedback program in place. Most, however, are to put it politely “lacking in sophistication and provide little if any value”. I am perplexed that in…
The $12 Trillion Experience Economy Opportunity
The global experience economy is projected to reach $12 trillion by 2028, up from $5.2 trillion in 2019. It’s time for your technology to realize this potential. In the last…
Scaling Up The Connection Between Employee And Customer Experience
The value of having happy, engaged employees is obvious: Engaged, satisfied staff deliver better customer service, which drives business success. Yet, creating the experiences that make employees feel good remains…