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The Real Problem With the 2025 Gartner CCaaS MQ

    Gartner’s 2025 CCaaS Magic Quadrant reveals an important truth, beyond vendor positioning. It shows an industry ready to evolve, opening an opportunity for fresh research that better supports buying the future of customer service.

    A New Chapter in WEM: Verint and Calabrio Merge

      The Verint–Calabrio merger ends Calabrio’s run as the last major independent WEM provider and signals a new chapter, combining Verint’s AI automation with Calabrio’s WEM expertise to reshape workforce engagement for human and digital agents.