November 12, 2023
In recent years, the way we work has undergone a remarkable transformation. The traditional office, once the epicenter of productivity, has evolved into a more flexible and adaptable concept. The rise of remote work, accompanied by the “Work From Anywhere” (WFA) movement,…
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November 12, 2023
In today’s rapidly changing world, technology companies hold immense power and influence. Their products and services have transformed the way we live, work, and connect with each other. With this power comes great responsibility…
November 12, 2023
In the dynamic landscape of today’s business world, the term “disruption” has transcended from a mere buzzword to a fundamental principle driving innovation. Progressive companies, those at the forefront of change, understand that disruption…
November 3, 2023
In a market where every brand is under scrutiny, showing genuine care for customers is a necessity, not a choice. It’s the cornerstone for building trust, nurturing long-term loyalty, and ensuring growth. Customers can…
November 2, 2023
London, UK (October 31, 2023): Actionary Ltd, the unique advisory service provider for businesses leveraging industry insights to help make better investment decisions adds Brian Manusama to the team. Brian joins the Actionary team as…
November 2, 2023
Loyalty management has moved on from the days of rewards and campaigns offered by your local supermarket. It’s now a fundamental component of a successful customer experience strategy for both business and consumer buyers.…
November 1, 2023
Everyone has some form of feedback program in place. Most, however, are to put it politely “lacking in sophistication and provide little if any value”. I am perplexed that in 2023, after almost two…
November 1, 2023
Wouldn’t it be great if an agent with only 2 minutes left on their shift doesn’t get routed a complaint call that will likely take at least 5 minutes to resolve. Wouldn’t it be…
October 24, 2023
An overwhelming amount of research by multiple leading analyst companies means business leaders, especially software company leaders, find it hard to pick the right research to inform important strategic decisions. The main messages may…
October 24, 2023
The global experience economy is projected to reach $12 trillion by 2028, up from $5.2 trillion in 2019. It’s time for your technology to realize this potential. In the last decade we’ve seen a…
