The Era of the Super CMO
CMO’s are more technical, strategic leaders that help the c suite work better together. The evangelist on stage and a leader who inspires the company team. It’s the era of the Super CMO.
Co-Founder Jim Davies Adds Unique CX Advisory
London, UK (September 1, 2023): Actionary Ltd, the unique advisory service provider for businesses leveraging industry insights to help make better investment decisions adds Jim Davies to the team. Jim Davies…
Microsoft Teams + Contact Center. Does it Actually Make Sense?
Microsoft Teams is being used as an endpoint for contact center agents. But does it make sense?
Scaling Up The Connection Between Employee And Customer Experience
The value of having happy, engaged employees is obvious: Engaged, satisfied staff deliver better customer service, which drives business success. Yet, creating the experiences that make employees feel good remains…
Customers Are Demanding Effortless Experiences—Here’s What That Means
In a recent report, McKinsey perfectly captures the need for an improved customer experience in today’s marketplace: “The recent shifts in consumer behaviors and expectations brought about by COVID-19 are forcing companies…