The Advisory Team

Simon Harrison

Analyst and Client Executive Partner

CHIEF MARKETING OFFICER. INNOVATION AND PRODUCT STRATEGY LEADER. CORPORATE AND BOARD ADVISOR.

Artificial Intelligence CCaaS Conversational AI CRM Customer Engagement Center (CEC) Customer Experience Employee Experience Workforce Engagement Management (WEM)
Jim Davies

Analyst and Client Executive Partner

CHIEF EXPERIENCE OFFICER, BOARD ADVISOR, THOUGHT LEADING ANALYST.

Customer Experience Employee Experience Voice of the Customer (VoC) Workforce Engagement Management (WEM)
Brian Manusama

Analyst and Client Executive Partner

CHIEF STRATEGY OFFICER. ARTIFICIAL INTELLIGENCE THOUGHT LEADER. CORPORATE AND BOARD ADVISOR.

Artificial Intelligence Conversational AI CRM Customer Engagement Center (CEC) Customer Experience Digital Customer Service
Chris Marron

Analyst and Distinguished Advisor

OPERATIONAL LEADER, CHIEF MARKETING OFFICER, STRATEGIC MEDIATOR.

Artificial Intelligence Contact Center Customer Experience Unified Communications