Takeaways From NICE’s Analyst Event in Zambia
NICE’s recent Analyst Event in Zambia presented a unique moment in the company’s history, especially with CEO Barak Eilam’s upcoming departure at the end of the year. Despite rumours of…
Key Takeaways from Zendesk’s AI Summit 2024
Zendesk recently hosted its exclusive AI Summit in New York City, an apply-to-attend event showcasing its latest in AI-powered customer service technology. Here’s our top takeaways from the event.
Natural Language Interfaces: Pioneering a User-Centric Revolution in Data Accessibility
Natural Language Interfaces (NLIs) are spearheading a paradigm shift in how we interact with technology. Gone are the days of users struggling to navigate complex applications; NLIs are flipping the…
With Great Power Comes Great Responsibility: Sustainability Call to Action with Company Benefits
In today’s rapidly changing world, technology companies hold immense power and influence. Their products and services have transformed the way we live, work, and connect with each other. With this…
Voice of the Customer Programs Need to Become Proactive
Everyone has some form of feedback program in place. Most, however, are to put it politely “lacking in sophistication and provide little if any value”. I am perplexed that in…
The $12 Trillion Experience Economy Opportunity
The global experience economy is projected to reach $12 trillion by 2028, up from $5.2 trillion in 2019. It’s time for your technology to realize this potential. In the last…
The Era of the Super CMO
It’s the era of the Super CMO!
Scaling Up The Connection Between Employee And Customer Experience
The value of having happy, engaged employees is obvious: Engaged, satisfied staff deliver better customer service, which drives business success. Yet, creating the experiences that make employees feel good remains…