Sprinklr Delivers the Feel-Good Factor at Its Unifiers Event
Sprinklr demonstrates a mastery of deep listening based on social roots to provide extra care, extra empathy and extra understanding in CX engagements with its Unified CXM platform.
Enterprise Connect 2025 Proves AI Momentum But Raises New Questions for Buyers
AI has officially moved from buzzword to battleground. Every major player including AWS, Microsoft, RingCentral and Zoom used the event to show off AI-powered innovations in customer and employee experience. Some of it is genuinely impressive.
Key Takeaways from Zendesk’s AI Summit 2024
Zendesk recently hosted its exclusive AI Summit in New York City, an apply-to-attend event showcasing its latest in AI-powered customer service technology. Here’s our top takeaways from the event.
Natural Language Interfaces: Pioneering a User-Centric Revolution in Data Accessibility
Natural Language Interfaces (NLIs) are spearheading a paradigm shift in how we interact with technology. Gone are the days of users struggling to navigate complex applications; NLIs are flipping the…
How Progressive Companies Redefine Innovation by Being Purposefully Disruptive
In the dynamic landscape of today’s business world, the term “disruption” has transcended from a mere buzzword to a fundamental principle driving innovation. Progressive companies, those at the forefront of…
Loyalty Is the Missing Link in Customer Experience
Loyalty management has moved on from the days of rewards and campaigns offered by your local supermarket. It’s now a fundamental component of a successful customer experience strategy for both…
The Era of the Super CMO
It’s the era of the Super CMO!