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Cloud Is 28 Years Old — Catch up Now to Be Able to Compete in the AI Innovation Race

  • August 16th, 2024

Author

Simon Harrison

Simon Harrison

Analyst and Client Executive Partner

Simon is an industry analyst who has authored over 30 Gartner Magic Quadrant notes as lead and with colleagues. He’s written important research as the Chief of Research advisor for Gartner. He continues to provide deep research and insights as an Executive Partner for Actionary clients and the industry.

Summary

Cloud computing has come a long way since it was first envisioned 28 years ago, transforming from a revolutionary concept to an essential driver of business innovation. From its origins in a 1996 Compaq business plan, cloud computing has evolved into a critical enabler of AI, offering unprecedented growth, efficiency, and scalability. This research revisits the original cloud vision and how dramatically cloud has evolved since. It covers what you need to know to realize the pivotal benefits of cloud computing, that is driving unprecedented growth and retention increases in today’s digital economy.

Key Take: Companies relying on outdated on-premises technology in their innovation strategy will fall behind competitors who are realizing cloud-powered and AI-related growth and customer retention.

How Cloud Computing Became the Backbone of Modern Enterprise and AI Innovation

Cloud computing, a term coined 28 years ago by visionaries at Compaq Computer, has revolutionized business operations by moving software to the web. Mega-vendors like Amazon and Google have established the standards and infrastructure necessary for widespread adoption, driving significant business growth and efficiency. Moreover, the cloud’s immense computational power and scalability are key enablers of AI innovation, allowing companies to rapidly prototype and deploy at scale.

  • Compaq’s foresight set the stage for today’s cloud computing landscape: In 1996, as Netscape’s web browser captivated the tech world, visionaries at Compaq Computer, including George Favaloro and Sean O’Sullivan, coined the term “Cloud Computing.” They predicted that all business software would move to the web, laying the foundation for a $2 billion industry. This early vision has since evolved into the cloud technologies that power today’s enterprises, offering the flexibility, scalability, and innovation necessary to thrive in a digital economy. The concept laid out by Compaq has been realized and expanded upon by today’s tech giants. Gartner predicts that public cloud spending will exceed $1 trillion in 2025. Large enterprises are getting serious about adopting cloud, aspiring to have roughly 60 percent of their environment in the cloud by 2025, according to McKinsey [9].
  • Amazon and Google helped solidify cloud standards and adoption: The launch of Amazon Web Services (AWS) in 2006 and Google Cloud Platform’s emergence in 2011, both adhering to the National Institute of Standards and Technology’s (NIST) cloud computing definitions, played critical roles in establishing the cloud’s foundational standards. NIST’s definition, published in 2011 after three years of public discussion, outlines five essential characteristics of cloud computing: on-demand self-service, broad network access, resource pooling, rapid elasticity, and measured service. These characteristics are supported by three service models—Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS)—and four deployment models—private, community, public, and hybrid clouds. Gartner predicts that by 2025 IaaS will make up 29.1% of the market, PaaS will make up 22.7%, and SaaS will make up 19.4%. Elasticity and the self-service nature of cloud computing, in particular, allow businesses to scale resources up or down as needed without manual intervention.
  • Cloud adoption has proven to drive significant business growth and efficiency: As of 2024, the global cloud computing market is estimated to reach approximately $800 billion, according to IDC. The market is expected to continue growing significantly, with projections indicating that it could reach around $1.6 trillion by 2028, reflecting a compound annual growth rate (CAGR) of 19.5% over the forecast period. [5|6]. This growth is being driven by the widespread adoption of digital transformation initiatives, the increased use of SaaS, and the demand for scalable, cost-efficient solutions. Moreover, a report by Flexera claims companies that fully embrace cloud computing experience, on average, 26% faster revenue growth and 21% higher profitability compared to those that rely on on-premises solutions [7]. Additionally, businesses leveraging cloud platforms report 30-40% savings in Total Cost of Ownership (TCO), demonstrating the powerful impact cloud adoption has on business performance [3].
  • AI innovation is driven by the power of cloud computing: The global cloud AI market is expected to grow from $62.63 billion in 2023 to approximately $647.6 billion by 2030, with a CAGR of 39.6% [1]. This growth is fueled by the integration of AI and cloud technologies, enabling businesses to leverage AI capabilities without substantial investments in infrastructure. Cloud platforms provide the massive computational power, scalable storage, and on-demand resources essential for AI development. The combination of cloud computing and AI allows businesses to rapidly prototype and deploy AI solutions at scale, driving innovation and maintaining a competitive edge.

Customer-Driven Innovation, Cost Challenges, and the Legacy System Dilemma

The cloud computing landscape is not static; it continues to evolve rapidly, driven by customer demands and technological advancements. The original deployment models, in particular, and what should be made available through them is continuously being challenged and refined as businesses seek more tailored and sophisticated solutions. The rise of Agile and DevOps methodologies has shifted decision-making power to developers, who now shape the evolution of cloud platforms and tools based on their needs.

  • Cloud innovation is increasingly customer-driven, creating confusing: Today’s cloud platforms are far more sophisticated than the original models envisioned decades ago. Developers and IT teams now demand more control over their environments, pushing for single-tenanted public clouds, multi-instance architectures, and advanced containerization. The industry has responded with solutions like dedicated private clouds within multi-cloud platforms, offering businesses the flexibility to customize their cloud environments to fit their exact needs. The adoption of edge computing, distributed cloud, and industry-specific cloud solutions is growing at an accelerated rate. Companies like Microsoft, Amazon, and Google are responding by providing more granular, customizable options for users. Cloud buyers are no longer passive recipients of cloud services; they are actively driving the evolution of cloud technology, pushing vendors to innovate continuously to meet their complex requirements.
  • Unpredictable cloud costs present a challenge, especially with AI demands: The ability to scale resources dynamically is one of cloud computing’s greatest strengths, but it also introduces unpredictability in costs. With AI-driven workloads, this unpredictability is amplified. For instance, companies can face significant cost spikes due to unplanned increases in cloud resource usage, such as running extensive AI model training or processing large datasets for AI algorithms. A recent report highlighted that organizations unaware of inefficiencies in their cloud setups could overspend by 20-50% due to poorly managed cloud consumption [2]. The complexity of cloud pricing models, coupled with the limitless potential for compute power in AI projects, makes cost predictability a top concern for many organizations. AI-powered tools are increasingly being used to forecast and optimize cloud costs, but the challenge remains significant as businesses strive to balance innovation with financial sustainability.
  • Legacy systems and hybrid models complicate cloud adoption: Many legacy vendors, slow to adopt cloud-native architectures, now struggle to remain relevant and profitable. These vendors often repackage outdated on-premises systems as “cloud” solutions by simply hosting them in managed or private environments. However, without significant refactoring or rearchitecting, these offerings lack the true scalability and flexibility of cloud-native solutions. This approach is particularly problematic in areas like contact centers and unified communications, where integrating legacy voice infrastructures with modern cloud systems adds layers of complexity. The result is often a not quite “hybrid” model that is marketed as less disruptive, but in reality, it can be more challenging to manage and can limit long-term strategic advantages. Customers who opt for these “hybrid” models may find themselves constrained by the inherent inefficiencies and complications of combining outdated technology with modern cloud capabilities, ultimately hindering their ability to fully capitalize on cloud innovation.

AI Innovation Benefits Create a Compelling Event to Harness Cloud Power and Innovate to Drive Differentiated Growth and Retention

To fully capitalize on the benefits of cloud computing, businesses must reflect on the original vision that sparked the cloud revolution. It was designed to free businesses from the limitations of rigid, monolithic systems, enabling them to innovate with speed and agility. Cloud’s inherent flexibility and scalability make it the ideal foundation for AI, which demands vast computational power, extensive data storage, and the ability to scale resources dynamically. This means moving away from premises-based technology and embracing cloud-native solutions is essential to drive true innovation and growth.

  • Revisit the original cloud vision to drive innovation: Shift away from legacy or hybrid models that merely host outdated systems in the cloud. Invest in cloud-native architectures built for scalability, efficiency, and agility. This approach will enable your business to fully leverage the benefits of cloud, including faster innovation cycles, enhanced operational flexibility, and better integration with AI-driven technologies.
  • Strategically modernize legacy systems: Rather than relying on quick fixes like lifting and shifting old systems into a cloud environment, focus on rearchitecting or refactoring these systems to align with modern cloud standards. Else, look to vendors who have done this or plan to in the immediate term. This strategy ensures that your infrastructure is future-proof, scalable, and capable of supporting advanced technologies like AI and machine learning, which are critical for maintaining a competitive edge.
  • Get ahead of cloud costs using technology: Utilize AI-powered tools and advanced analytics to forecast and manage cloud costs effectively. By closely monitoring usage patterns and automating cost management processes, businesses can avoid unexpected cost spikes and ensure financial sustainability while pursuing innovation. Regularly review cloud consumption and adjust resources to match business needs without overspending, ensuring that your cloud investments are both strategic and cost-effective. Tools like Harness, CloudZero, Virtana Optimize and Apptio Cloudability all provide cloud vendor agnostic cost management capabilities to support staying in control.
  • Enhance agility through cloud-driven innovation: Foster a culture of continuous improvement and experimentation, where cloud resources are used strategically to accelerate time-to-market and drive competitive advantage. Leverage the flexibility of cloud environments to rapidly prototype, test, and deploy new solutions. Make cloud a core component of your digital transformation strategy to ensure your business remains agile and resilient in a fast-changing market.

Cloud computing, now 28 years old, has evolved from a revolutionary concept into an indispensable foundation for modern business and AI innovation. However, as the cloud continues to advance, the pressure to keep pace has never been greater. Businesses that cling to outdated on-premises technology risk falling behind, while those that embrace cloud-native solutions unlock unparalleled flexibility, scalability, and speed. To remain competitive, it’s essential to revisit the original cloud vision—designed to free businesses from the constraints of rigid systems—and fully leverage the cloud’s potential for AI-driven growth. By modernizing legacy systems, optimizing cloud costs with advanced AI tools, and fostering a culture of continuous innovation, companies can harness the full power of the cloud to drive differentiated growth and secure their place in the future of digital business.

References:

  1. Mordor Intelligence:Cloud AI Market Size & Share Analysis
  2. Mordor Intelligence:Cloud Computing Market Size & Share Analysis
  3. Grand View Research:Cloud Computing Market Size, Share & Growth Report
  4. IDC: Worldwide Public Cloud Services Revenues
  5. IDC: The Infrastructure and Cloud Impact — 2024 Predictions
  6. Flexera: State of Cloud Report
  7. Deloitte: Closing the Cloud Strategy, Technology and Innovation Gap
  8. McKinsey & Company: The state of cloud computing in Europe
  9. McKinsey & Company: Projecting the Global Value of Cloud: $3 Trillion is Up for Grabs
  10. CRN: 6 Cloud Computing Trends: Costs
  11. CloudZero: 101+ Cloud Computing Statistics That Will Blow Your Mind (Updated 2024)
1. Amazon ConnectCCaaSSaaS
2. TalkdeskCCaaSIndustry CloudSaaSWEM
3. Five9CCaaSSaaS
4. Genesys CXCCaaSSaaSWEM
5. Microsoft Dynamics 365 Contact CenterCCaaSCo-PilotCRM CSSaaS
6. Twilio FlexAPI-FirstCCaaSPaaSSaaS
7. NICE CXoneCCaaSSaaSUCaaSWEM
8. Zendesk for Customer ServiceCRM CSSaaSVAAVCAWEM
9. GladlyCRM CSDigital CSSaaS
10. GliaDigital CSDigital EngagementSaaS
11. Google Contact Center AI (CCAI)AIAPI-FirstPaaS
12. Oracle ServiceCRM CSSaaS
13. Salesforce Service CloudCo-PilotCRM CECCRM CSSaaSVAAVCA
14. SAP Service CloudCRM CSSaaS
15. ServiceNowCRM CSDigital CSSaaS
16. Google Cloud Platform (GCP)AICloud StorageMachine Learning
17. Amazon EC2 (Elastic Compute Cloud)Cloud ComputeElastic
18. Microsoft AzureAICloud ComputeCloud ContainerizationCloud SecurityCloud StorageIaaSMachine LearningPaaSSaaS
19. Oracle CloudCloud ComputeCloud SecurityCRM CSData MgmtPaaSSaaS
20. Amazon Elastic Kubernetes Service (EKS)Cloud Containerization
21. Amazon S3 (Simple Storage Service)Cloud SecurityCloud Storage
22. Amazon SageMakerAIMachine LearningPaaS
23. Microsoft Azure AIAICloud ComputeCloud SecurityMachine LearningPaaS
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